Real Results. Proven Impact.
Representative engagements across the industries we serve, showing how we help organisations modernise, integrate and scale. Client details are anonymised.
Manufacturing Digitisation: SAP, MES and Shop-Floor Integration
Regional Discrete Manufacturer, Multi-Plant Operations
Challenge
Production data lived in spreadsheets and disconnected machine systems. Planners had no real-time view of OEE, downtime or quality holds, and month-end reconciliation between the shop floor and SAP took days of manual effort.
Solution
We connected SAP with the manufacturing execution layer and plant equipment, digitised quality inspections and traceability, and delivered live OEE and production dashboards for supervisors and management. The rollout was phased plant by plant with role-based training and change management.
Outcomes Delivered
Single, real-time view of production, quality and inventory across all plants
Manual reconciliation between shop floor and ERP eliminated
Downtime and scrap causes visible to supervisors as they happen
End-to-end batch and lot traceability for audits and customer queries
Foundation in place for predictive maintenance and advanced analytics
Dealer and Aftersales CRM on Salesforce
Multi-Franchise Automotive Group
Challenge
Sales, service and parts teams worked in separate tools, so customer history was fragmented and aftersales follow-up depended on individual effort. Management lacked a consistent pipeline and service-retention picture across dealerships.
Solution
We implemented Salesforce Sales Cloud and Service Cloud with a unified customer profile, automated service reminders and warranty workflows, and dealer performance dashboards. Integrations with the dealer management system and ERP keep vehicle, parts and invoice data in sync.
Outcomes Delivered
One customer record shared across sales, service and parts
Service reminders, follow-ups and upsell journeys run automatically
Warranty and defect cases tracked from intake to closure
Group-wide pipeline and retention reporting for leadership
Platform ready for AI-assisted agents and self-service portals
Omnichannel Retail Platform with AI-Driven Personalisation
Retail Chain with Online and In-Store Operations
Challenge
Online and store channels ran on separate inventory and pricing, causing stockouts, overselling and inconsistent promotions. Marketing had limited insight into customer behaviour and relied on broad, untargeted campaigns.
Solution
We unified commerce, order management and inventory across channels, integrated the customer data platform with marketing automation, and introduced machine-learning models for demand forecasting and personalised offers. Store and e-commerce data now feed a shared analytics layer.
Outcomes Delivered
Consistent inventory, pricing and promotions across every channel
Orders routed intelligently between stores and fulfilment centres
Personalised offers and loyalty communications driven by customer data
Forecasting signals used to reduce stockouts and overstock
Store, basket and customer-lifetime-value dashboards for the business
Warehouse and Transport Visibility Platform
Third-Party Logistics and Distribution Provider
Challenge
Warehouse operations, carrier bookings and customer updates were handled through disconnected systems and manual messaging. Customers had no live status on shipments and exceptions were discovered late.
Solution
We delivered an integrated warehouse and transport management solution covering inbound, putaway, picking, dispatch and route planning, with carrier integrations and a customer-facing tracking portal. Event-driven integration with the ERP keeps orders, stock and billing aligned.
Outcomes Delivered
Real-time inventory and shipment status across sites and carriers
Exception alerts raised automatically for delays and short picks
Customer self-service tracking replaces manual status enquiries
Freight and route data available for cost control and planning
Order, stock and billing kept in sync with the ERP without rekeying
Patient Enquiry and Service Management on Salesforce Service Cloud
Multi-Site Healthcare Provider
Challenge
Patient and referral enquiries arrived by phone, email and web forms with no central queue, so response times varied by location and follow-ups were missed. Reporting on service levels was manual and retrospective.
Solution
We implemented Salesforce Service Cloud with omnichannel routing, knowledge-based responses and an AI-assisted triage layer, backed by our managed services team for ongoing support and enhancements. Privacy and access controls were designed in from the start.
Outcomes Delivered
All patient enquiries handled from a single, prioritised queue
Routine questions answered through guided self-service and assisted responses
Consistent response standards across every site and channel
Service-level and satisfaction reporting available in real time
Ongoing platform optimisation through a managed services model
Cloud ERP Implementation and Managed Support for a Growing SME
Mid-Market Trading and Services Company
Challenge
Finance, inventory and sales ran on ageing software and spreadsheets that could not scale with the business. Month-end close was slow, reporting was unreliable and the internal IT team had no capacity to run a new platform.
Solution
We led platform selection and implemented a cloud ERP covering finance, procurement, inventory and sales, migrated and validated legacy data, integrated the CRM and e-commerce channels, and now provide L1 to L3 support, patch management and continuous optimisation under a managed services agreement.
Outcomes Delivered
Finance, inventory and sales unified on one cloud platform
Faster, more reliable month-end close and management reporting
Legacy data migrated and validated with full reconciliation
CRM and online orders flow directly into the ERP
Predictable support, upgrades and improvements without adding headcount
Ready to Write Your Success Story?
Tell us about your challenge and we will show you how a similar approach could work for your organisation, from strategy through to go-live and ongoing support.