Real Results. Proven Impact.
How we help enterprises modernise, scale, and compete — measured in outcomes, not deliverables.
Global E-commerce Platform — Salesforce Commerce Cloud
Leading Fashion & Lifestyle Retailer
Challenge
Limited omnichannel capabilities and fragmented customer data across 50+ markets. Site performance degradation during peak shopping seasons (Black Friday) caused 25% cart abandonment.
Solution
End-to-end Salesforce Commerce Cloud architecture with integrated B2C messaging, personalization engine, and AI-driven product recommendations. Connected to Data Cloud for unified customer intelligence.
Results Achieved
65% increase in online revenue within 6 months
45% reduction in cart abandonment
Real-time inventory visibility across all channels
3.2x faster page load times during peak traffic
40% improvement in customer retention through personalization
Healthcare Network — Salesforce Service Cloud & Managed Support
National Multi-Hospital Health System
Challenge
Complex patient inquiry routing across 15 hospitals causing 72-hour response delays. Staff overwhelmed managing inquiries via email, phone, and outdated CRM.
Solution
Enterprise Salesforce Service Cloud implementation with omnichannel routing, AI chatbot for patient triage, and Health Cloud integration. Deployed 8 certified staff augmentation professionals.
Results Achieved
Patient inquiry response time reduced from 72 to 2 hours
85% of routine inquiries automated via AI chatbot
50+ hours/week of staff productivity gained
92% patient satisfaction score (up from 64%)
30% reduction in support operational costs
AI-Powered Travel Platform — React & Python Development
Asia-Pacific Travel & Tourism Leader
Challenge
Legacy booking engine unable to compete with modern travel platforms. Manual recommendation process lost 40% of bookings to competitors. No AI personalization capabilities.
Solution
Full-stack React web app with Python backend, integrated with hospitality APIs. Built ML-driven recommendation engine using TensorFlow for real-time personalized itinerary suggestions. Deployed on AWS with auto-scaling infrastructure.
Results Achieved
3.5x improvement in booking conversion rate
Average booking value increased 28% through personalization
99.9% platform uptime with zero downtime deployments
2.1 second average page response time
Scaled from 10K to 500K+ monthly active users
Automotive Supply Chain — Salesforce + SAP Integration
Tier-1 Global Automotive Supplier
Challenge
Disconnected order management between Salesforce and SAP ERP. 30-40% of orders required manual intervention, causing 5-7 day fulfillment delays and customer friction.
Solution
Custom API integration between Salesforce CPQ and SAP, automated order-to-cash workflows, real-time production visibility. Service Cloud for dealer support automation.
Results Achieved
95% of orders processed automatically end-to-end
Order fulfillment time reduced from 6 days to 1.5 days
38% reduction in order error rates and rework
Dealer satisfaction increased from 68% to 94%
2.3 million USD cost savings in first year
FinTech Platform Modernization — Java Spring Boot & DevOps
Regional Investment & Wealth Management Firm
Challenge
Monolithic legacy system required 3-month release cycles, scalability bottlenecks during market volatility events, no CI/CD pipeline. High operational risk.
Solution
Microservices refactoring to Spring Boot, containerized with Docker & Kubernetes. Implemented full CI/CD pipeline with GitLab, automated testing, Infrastructure-as-Code on AWS. 24/7 SRE support.
Results Achieved
Release cycle reduced from 3 months to 2 weeks
Deployment frequency increased from 4/year to 40+/year
99.99% system reliability achieved (5 nines)
60% improvement in peak transaction throughput
Operational incident response time reduced 70%